FAQs
Welcome to the HomesPrism help page. Below you will find answers to the questions we are asked most often about ordering, delivery, returns and payments. If you need anything else, please email [email protected] or call +1 212 980 1003.
What does HomesPrism sell?
HomesPrism sells modern home furniture, including bedroom sets, bed frames, dressers and drawer chests, sofas and living room sets, TV stands and media centres, bathroom vanities and storage cabinets. You can browse the full range in our Shop or by category from the Our Collection page.
Where do you deliver?
We deliver within the United States only. We do not offer international shipping at this time. Standard shipping is free on all orders.
How long will my order take to arrive?
Orders are processed within 0–2 business days, Monday to Friday. Orders placed after our daily cut-off time of 5pm EST are processed on the next business day. Transit takes 3–5 business days, so total delivery time is 3–7 business days from the date you order.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. If you have not received a tracking email within 2 business days of placing your order, please contact us at [email protected]. You can also check progress on our Order Tracking page using your order ID and billing email.
What is your returns policy?
We accept returns within 30 days of delivery. Returned items must be unused and in their original packaging. All returns are handled by mail only. A prepaid return shipping label is provided for eligible returns, and there is no restocking fee. If a return is due to a customer error or a change of mind, return shipping costs may be deducted from the refund.
What should I do if my order arrives damaged or defective?
Please contact us within 7 days of delivery. Send clear photos of the damaged item and packaging, together with your order number, to [email protected] so we can help.
When will I receive my refund?
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds are issued to the original payment method used at checkout.
Can I cancel my order?
You can cancel your order within 30 minutes of placing it by emailing [email protected] with your order number. Once an order has shipped, it cannot be cancelled, but eligible items may be returned under our Refund & Return Policy.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club and Apple Pay. Full payment is taken in advance at checkout. We do not offer payment plans or instalments.
How can I contact HomesPrism?
Email: [email protected]
Phone: +1 212 980 1003
Address: 148 E 48th St, New York, NY 10017, USA